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Frequently Asked Questions
How is Sendr different from a sourcing agent?
A sourcing agent finds you a factory and steps back. They have no warehouse, no cargo, no production control. When something goes wrong, they blame the factory. Sendr owns the entire supply chain, sourcing, manufacturing, logistics, fulfilment, and after-sales, under one roof. One team accountable for everything. If something goes wrong, Sendr solve it proactively before you find out. No finger pointing.
Is Sendr more expensive than using an agent?
On paper, agents look cheaper. In reality they're not. Every middleman in the chain adds a markup. Pooled cargo means lower delivery rates because your product is placed next to counterfeit goods with high customs seizure risk, which means more chargebacks and refunds when customers don’t get their order. Quality drift at scale means customer complaints and returns. Sendr's direct factory credit lines give you institutional pricing. Our 99%+ delivery rate protects your payment processor. The brands that switch to Sendr don't pay more. They stop losing money they didn't realise they were losing.
What happens when something goes wrong with an order?
Your dedicated Sendr team owns it. Not you. Every client has a dedicated account team — not a shared support inbox. Failed delivery, wrong address, missing item — it gets resolved before your customer notices. You are never the middleman between your customer and a logistics provider that doesn't reply on weekends.
Are we big enough to work with Sendr?
Sendr's MOQ is 500 orders a month. If you're at that volume and you're serious about scaling, you qualify. Sendr is not built for beginners. It's built for brand owners who have already started to scale and need a backend that won't break when they push harder.
Will quality stay consistent once we scale volume?
This is exactly where most suppliers fail. As volume grows, factories deprioritise smaller clients, substitute materials, and cut corners. Sendr's team is physically on the factory floor controlling every production run. We have front-of-queue priority through direct factory credit lines built over 11 years. What you approved in the sample is what arrives in the bulk run — at 100 units or 100,000.
Are we locked into a long-term contract?
No. Sendr operates on a partnership model, not a lock-in model. Our business only works if you stay and grow. That means we're structurally incentivised to perform — not to trap you in a contract. If you grow, we grow. That is our model and how we align incentives to scale.
Can you handle supplements and regulated products?
Yes. Sendr holds the licensing to compliantly declare supplements into the US and other markets with the correct HTS codes and labelling. Most agents don't hold this licence, so they declare supplements as cosmetics. If customs inspects that shipment, the entire order gets confiscated. With Sendr, everything is declared correctly. Even if customs inspects, nothing gets seized.
How quickly can we get started?
Your strategy call is booked within 48 hours of getting in touch. From that call you receive a full cost breakdown and supply chain plan. Onboarding takes 2–3 weeks, factory set up, warehouse integrated, shipping lines activated. Most brands are fully live in under a month of first contact if they qualify to work with Sendr.